Privacy policy

Last updated: June 26, 2026

OVERVIEW

Villa Glory respects your privacy. This Privacy Policy explains how Villa Glory collects, uses and protects personal information when you visit our website, submit an enquiry, request a quotation, use our Private Concierge, contact us through WhatsApp, request catalogues, access professional tools, browse materials, or contact us about furniture, interiors, collections or project services.

Villa Glory operates as a luxury furniture, interiors and consultation-first business. Our website is used mainly for information, catalogue requests, quotation requests, material enquiries, professional support and private consultation. We do not operate the website as a standard online checkout store.

By using this website or submitting information to Villa Glory, you agree to the practices described in this Privacy Policy.

INFORMATION WE COLLECT

We may collect personal information that you provide directly to us, including:

Name
Email address
Phone number or WhatsApp number
Company name
Role or profession
Project type
Product, collection or material interests
Message or enquiry details
Appointment or consultation preferences
Any information you choose to share through forms, WhatsApp, Private Concierge, email or other communication channels

We may also collect basic technical information through Shopify and third-party tools, such as browser type, device type, pages visited, approximate location, referral source, cookies, website usage and analytics information.

HOW WE USE YOUR INFORMATION

Villa Glory may use your information to:

Respond to enquiries
Prepare quotations or proposals
Arrange consultations
Share catalogue or professional resources
Assist with product, collection, material or showroom questions
Follow up through email, phone or WhatsApp
Improve our website, services and client experience
Maintain website security
Comply with applicable legal or business requirements

We do not use your information to process standard online checkout orders through this website. Any confirmed order, project, payment, delivery or installation arrangement is handled directly with Villa Glory through a quotation, invoice, proposal or agreement.

PRIVATE CONCIERGE AND WHATSAPP

If you contact Villa Glory through WhatsApp or Private Concierge links, your message and contact details may be used to respond to your enquiry, support your project request, share information, arrange a consultation or follow up with you.

WhatsApp and other third-party communication platforms may process your information according to their own privacy policies.

SHOPIFY AND THIRD-PARTY SERVICES

Our website is powered by Shopify. Shopify may collect and process information necessary to operate, host, secure and improve the website.

We may also use third-party services for analytics, communication, maps, forms, website functionality or marketing support. These providers may process information according to their own privacy policies.

COOKIES AND ANALYTICS

Our website may use cookies and similar technologies to operate the website, understand visitor behaviour, improve performance, remember preferences and support analytics.

You can usually manage or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

SHARING OF INFORMATION

Villa Glory does not sell your personal information.

We may share information only when reasonably necessary with:

Website and technology service providers
Shopify and website hosting providers
Communication and WhatsApp-related services
Analytics or website performance providers
Professional advisers or service providers
Delivery, installation or project partners where required for a confirmed quotation or project
Authorities or third parties where required by law

DATA RETENTION

We keep personal information only for as long as reasonably necessary for the purpose it was collected, including responding to enquiries, preparing quotations, managing client communication, supporting projects, maintaining records and complying with legal or business obligations.

YOUR RIGHTS

Depending on applicable law, you may have the right to request access to, correction of, or deletion of your personal information.

To make a privacy-related request, contact us using the details below.

SECURITY

We take reasonable steps to protect personal information. However, no website, communication platform or electronic storage system is completely secure. You submit information through the website at your own discretion.

INTERNATIONAL PROCESSING

Because our website is powered by Shopify and may use third-party technology providers, your information may be processed or stored in countries outside your location. By using this website, you acknowledge that such processing may occur.

CHANGES TO THIS PRIVACY POLICY

Villa Glory may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date.

CONTACT

For questions about this Privacy Policy, contact:

Villa Glory Furniture
Email: info@villagloryfurniture.com
Phone / WhatsApp: +971 58 176 7921
Location: United Arab Emirates